RESOURCE CENTRE

/RESOURCE CENTRE
RESOURCE CENTRE 2017-06-23T17:37:14+00:00

Below are documents outlining our methodological approaches to service delivery reviews, performance measurement, planning, benchmarking, capacity checks, risk profiling, and organizational design:

Baseline Assessment

  • Delivery Model Option Assessment Guide. View PDF
  • Baseline Assessment Methodology and work plan. View PDF
  • Organizational Design Toolkit Approach and work plan to review the current organizational structure of an organization and assess options. View PDF

Performance Measurement

  • Performance Measurement Guide. View PDF
  • Performance Check™ A performance measurement tool for the public sector, using a maturity model approach.  View PDF

Planning

  • Strategic and Business Planning Guide. View PDF
  • Management Implementation Planning Toolkit Approach and work plan to develop an implementation plan in support of management improvement. View PDF
  • Risk Profiling Toolkit Approach and work plan to implement risk profiling. View PDF

Benchmarking

     Benchmarking Approach and Workplan. View PDF


Capacity Checks

  • Management Capacity Check Approach and work plan to conduct a diagnostic assessment of the management practices of the organization using a five-level maturity scale. View PDF
  • Finance Capacity Check A tool to assess capabilities of departments and agencies in financial delivery. View PDF
  • Human Resource Capacity Check A tool to assess capabilities of departments and agencies in human resource management. View PDF
  • e-Government Capacity Check A tool to assess capabilities of departments and agencies in e-government. View PDF
  • Regulatory Management Capacity Check A tool to assess capabilities of departments and agencies in regulatory management. View PDF