As part of Service Delivery Reviews, we typically carry out a benchmarking exercise, which compares service delivery practices with those in other jurisdictions, including other provinces/territories and other countries. Our benchmarking workplan is available here.
Kelly Sears designs and facilitates strategic planning exercises on behalf of public sector organizations. Working with a senior management committee, a series of workshops is held to discuss and update all components of the organizational strategy, including: vision and mission, values, environmental scan enterprise risk management profile, performance measurement, and implementation plans. This analysis is used to determine the strategic priorities and to develop detailed project plans.
We also have helped many federal departments and agencies to prepare their annual Report on Plans and Priorities.
Kelly Sears is the main source provider for a number of small agencies that do not have the resources to support a full-time planning and performance measurement group. Over any given year, our typical services include facilitating the yearly fall strategic planning exercise, updating the organization-wide risk profile, preparing a bi-annual performance report, updating the MAF assessment, and helping the agency to prepare the annual Report on Plans and Priorities and the Departmental Performance Report. Given that we serve a number of agencies in this same manner, we are able to provide this support using well established methodologies at a very reasonable cost that is within the means of small agencies. Agencies also gain access to the experience of Kelly Sears professionals in implementing management practices across a wide range of public sector organizations.
We help clients develop approaches for determining resource levels required, and processes for reallocating resources within their organization based on program needs, their overall business strategy, risks and the business case. In a typical resource review project, we develop a resource model, which may be based on forecasting trends in key demand drivers or on benchmarking data (e.g., in the case of administrative functions). We also help clients to develop the detailed business case.
Our risk management services include the development of integrated risk management frameworks at the organization-wide level, risk profiling, and linking risk assessment to resource allocation decisions. We help clients to identify risks at the corporate level, assess risk tolerance levels, and identify possible mitigation strategies.
For a generic approach and work plan to risk profiling through the use of workshops, refer to our Risk Profiling Toolkit.
Kelly Sears has conducted many reviews of the structures, functions and resource levels of organizations. The result of our work is a confirmation of the existing organizational design or development of alternative organizational options. We are able to bring to these assignments seasoned professionals who are sensitive to the circumstances of each organization and are accustomed to interfacing with the senior management levels in a department or agency.
For a generic approach and work plan, refer to our Organizational Design Toolkit.