Below are documents outlining our methodological approaches to service delivery reviews, organizational reviews, performance measurement, planning, benchmarking, capacity checks, and risk profiling.
Service Delivery Reviews
- Delivery Model Option Assessment Guide. View PDF
- Baseline Assessment Methodology and work plan. View PDF
Organizational Reviews
- Organizational Design Toolkit Approach and work plan to designing an organizational structure and assessing options. View PDF
Performance Measurement
- Performance Measurement Guide. View PDF
Planning
- Strategic and Business Planning Guide. View PDF
- Risk Profiling Toolkit Approach and work plan to implement risk profiling. View PDF
Benchmarking
- Benchmarking Approach and Workplan. View PDF
Capacity Checks
- Management Capacity Check Approach and work plan to conduct a diagnostic assessment of the management practices of the organization using a five-level maturity scale. View PDF
- Finance Capacity Check A tool to assess capabilities of departments and agencies in financial delivery. View PDF
- Human Resource Capacity Check A tool to assess capabilities of departments and agencies in human resource management. View PDF
- e-Government Capacity Check A tool to assess capabilities of departments and agencies in e-government. View PDF
- Regulatory Management Capacity Check A tool to assess capabilities of departments and agencies in regulatory management. View PDF