Below are documents outlining our methodological approaches to service delivery reviews, organizational reviews, performance measurement, planning, benchmarking, capacity checks, and risk profiling.

Service Delivery Reviews

  • Delivery Model Option Assessment Guide. View PDF
  • Baseline Assessment Methodology and work plan. View PDF
  • Organizational Design Toolkit Approach and work plan to designing an organizational structure and assessing options. View PDF

Organizational Reviews

  • Organizational Review Toolkit. View PDF

Performance Measurement

  • Performance Measurement Guide. View PDF

Planning

  • Strategic and Business Planning Guide. View PDF
  • Risk Profiling Toolkit Approach and work plan to implement risk profiling. View PDF

Benchmarking

  • Benchmarking Approach and Workplan. View PDF

Capacity Checks

  • Management Capacity Check Approach and work plan to conduct a diagnostic assessment of the management practices of the organization using a five-level maturity scale. View PDF
  • Finance Capacity Check A tool to assess capabilities of departments and agencies in financial delivery. View PDF
  • Human Resource Capacity Check A tool to assess capabilities of departments and agencies in human resource management. View PDF
  • e-Government Capacity Check A tool to assess capabilities of departments and agencies in e-government. View PDF
  • Regulatory Management Capacity Check A tool to assess capabilities of departments and agencies in regulatory management. View PDF